REFUND & CANCELLATION POLICY
Evolve Women’s Health & Coaching
Last updated: January 2026
1. Overview
This Refund & Cancellation Policy applies to all services provided by Evolve Women’s Health & Coaching (“Evolve”, “we”, “us”, “our”), including coaching programs, education, group offerings, and clinical care delivered as part of the Signature Program or other agreed services.
By enrolling in or engaging with our services, you agree to the terms outlined in this policy.
2. General Principles
All services are delivered with care, professionalism, and integrity.
Due to the personalised nature of coaching and clinical services, refunds are limited.
This policy operates alongside the Australian Consumer Law and does not limit your rights under that law.
3. Coaching Programs (1:1 and Program-Based)
Commitment and Payments
Coaching programs involve the allocation of time, resources, and professional availability. When you enrol in a coaching program, you are committing to the full program duration.
Payments made for coaching programs are non-refundable once the program has commenced.
Where payment plans are in place, you remain responsible for completing all agreed instalments.
Cancellations Before Commencement
If you cancel before the first scheduled coaching session, and no services have commenced:
You may be eligible for a partial refund, less any non-refundable deposit or administrative fees (if applicable).
Missed or Cancelled Sessions
Coaching sessions cancelled with less than 48 hours’ notice may be forfeited.
Missed sessions without notice are not refundable and will not be rescheduled.
4. Group Programs, Workshops, and Education
One-Off Workshops and Events
For single-session workshops or events:
Cancellations made more than 7 days prior to the scheduled date may be eligible for a refund, less any non-refundable administrative or booking fees.
Cancellations made within 7 days of the event are non-refundable, as preparation and resources have already been allocated.
Cancellations made within 48 hours of the event or non-attendance on the day are non-refundable.
At Evolve’s discretion, a transfer to a future workshop or a credit may be offered in place of a refund.
Multi-Session Programs and Courses
Multi-session programs and courses are non-refundable once commenced.
If you are unable to attend a session, recordings or alternative resources may be provided where available.
5. Clinical Care Within Evolve Pregnancy Programs
Nature of the Program
The Signature Program and Evolve CARE Program provide continuity of midwifery care over an agreed period. Enrolment reserves appointment availability and clinical capacity
and includes ongoing care planning and continuity of care throughout your pregnancy and early postnatal period, as outlined in your individual program.
Refunds
Package fees are generally non-refundable once a pregnancy program has commenced.
As enrolment reserves appointment availability, clinical preparation and ongoing care
planning, refunds are not automatically available.
Where pregnancy care is no longer required or other circumstances arise, refund requests may be considered at the sole discretion of Evolve.
Early Discontinuation
If you choose to discontinue your pregnancy program before completion, the package fee remains payable.
Where a refund is requested, Evolve may, at its sole discretion, consider a partial refund after taking into account the services already provided,
clinical administration and care planning completed, resources supplied, and appointment availability reserved on your behalf.
Any variation to these arrangements will be made only by written agreement.
6. Clinical Appointment Cancellations (Where Applicable)
Clinical appointments cancelled with less than 24 hours’ notice may incur a cancellation fee or be forfeited.
Missed appointments without notice are not refundable.
7. Exceptional Circumstances
Evolve Women’s Health & Coaching understands that unexpected life events can occur.
In exceptional circumstances (such as serious illness or significant unforeseen events), we may consider:
Program pauses
Session rescheduling
Credit toward future services
Any such considerations are offered at Evolve’s discretion and do not constitute an obligation to provide refunds.
8. Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law, including guarantees relating to services not being provided with due care and skill.
9. Policy Updates
This Refund & Cancellation Policy may be updated from time to time.
The most current version will be available on our website. Continued engagement with services indicates acceptance of the updated policy.
10. Contact
If you have questions regarding this policy, please contact:
Evolve Women’s Health & Coaching
Email: admin@evolvewomen.com.au Website: www.evolvewomen.com.au