REFUND & CANCELLATION POLICY
Evolve Postnatal Clinic
Last updated: September 2026
Purpose
This policy explains the cancellation and refund arrangements for privately paid services provided by Evolve Postnatal Clinic.
It applies to:
Private clinical appointments
Pregnancy and postnatal care packages
Coaching appointments and programs
Professional mentoring
Groups, workshops and educational sessions
This policy does not apply to bulk billed appointments where no private fee has been charged.
Australian Consumer Law
This policy operates alongside the Australian Consumer Law and does not exclude, restrict or modify any rights or remedies available under that law.
You may be entitled to a remedy if a service is not provided with due care and skill, is not fit for its stated purpose, or is not provided within a reasonable time.
Private Clinical Appointments
If you need to cancel or reschedule a private clinical appointment, please provide at least 24 hours’ notice.
Appointments cancelled with less than 24 hours’ notice may incur a reasonable cancellation fee, taking into account the appointment time reserved and whether the appointment can be offered to another client.
If an appointment has been prepaid, part or all of the payment may be retained to cover the reasonable loss arising from the late cancellation.
If you do not attend your appointment and have not provided notice, the full private appointment fee may be charged.
Cancellation fees are not eligible for a Medicare rebate.
Bulk Billed Appointments
Bulk billed appointments are provided at no cost to eligible clients, but appointment availability is limited.
If you need to cancel or reschedule, please provide at least six hours’ notice wherever possible.
Following a cancellation with less than six hours’ notice or a missed appointment without notice, you may rebook one further bulk billed appointment.
If a second appointment is cancelled with less than six hours’ notice or missed without notice, another bulk billed appointment will not be automatically offered. You will need to contact the clinic to discuss whether another appointment can be made available.
Illness, urgent medical circumstances and significant unexpected events will be considered individually.
Medicare will not be billed for an appointment that did not take place, and no Medicare rebate applies to cancellation or non attendance fees.
If Evolve Postnatal Clinic needs to cancel or reschedule your appointment, this will not affect your ability to book future appointments.
Coaching and Professional Mentoring Appointments
Please provide at least 48 hours’ notice if you need to cancel or reschedule an individual coaching or mentoring appointment.
Sessions cancelled with less than 48 hours’ notice may be treated as used or may incur a reasonable cancellation fee.
A missed session without notice will ordinarily be treated as used and will not be rescheduled or refunded.
Where sufficient notice is provided, the session may be rescheduled subject to availability.
Coaching, Mentoring and Care Programs
Enrolment in a program reserves professional time, appointment availability and program resources.
If you cancel before the program begins and no services or preparation have been provided, you may request a refund. Any reasonable costs already incurred and clearly disclosed non refundable deposit may be deducted.
Once a program has commenced, any refund will be assessed according to:
The services and appointments already provided
Clinical, coaching or mentoring preparation already completed
Resources supplied or accessed
Appointments and professional capacity reserved
Any reasonable administrative or payment processing costs incurred
Where a payment plan has been agreed, cancellation does not automatically remove responsibility for fees relating to services already delivered or reasonable costs already incurred.
Any refund or revised payment arrangement will be confirmed in writing.
Groups, Workshops and Educational Sessions
If you cancel more than seven days before a scheduled group, workshop or educational session, you may request a refund. Reasonable booking or payment processing costs that were disclosed before purchase may be deducted.
If you cancel within seven days of the scheduled session, a transfer to another available session or a credit may be offered.
Cancellations within 48 hours and non attendance are generally not refundable unless required by Australian Consumer Law.
You may nominate another person to attend in your place where appropriate and with prior approval from Evolve Postnatal Clinic.
Cancellation by Evolve Postnatal Clinic
If Evolve Postnatal Clinic needs to cancel an appointment, program, workshop or group session, you will be offered:
A rescheduled appointment or session
A transfer to another suitable service
A refund for the service that was cancelled and not provided
Evolve Postnatal Clinic is not responsible for indirect expenses associated with a cancellation, except where required by law.
Illness and Exceptional Circumstances
Evolve Postnatal Clinic recognises that illness, birth, pregnancy complications and unexpected family circumstances may affect your ability to attend.
Please contact the clinic as soon as possible. Depending on the circumstances and the type of service, alternative arrangements may include rescheduling, transferring your booking, pausing a program or providing a credit.
Any arrangement will be considered fairly and in accordance with Australian Consumer Law.
Refund Processing
Approved refunds will be returned using the original payment method where reasonably possible.
Please allow up to 10 business days for an approved refund to be processed. Additional processing time may depend on your bank or payment provider.
Policy Changes
This policy may be updated when services or legal requirements change.
The policy that applied when your appointment, program or event was booked will generally apply to that booking, unless a change is required by law or otherwise agreed with you.
Questions, cancellation requests and refund requests may be directed to:
Evolve Postnatal Clinic
Email: admin@evolvewomen.com.au
Website: www.evolvewomen.com.au
Email: admin@evolvewomen.com.au Website: www.evolvewomen.com.au